Politique de remboursement
Return & Refund Policy
At Pet Paws, your satisfaction is our priority, and so is the well-being of your pet.
Our Hassle-Free Policy
We stand behind every product we sell. If you received a damaged, defective, or incorrect item, we'll make it right — no return required.
How It Works
Simply contact us within 14 days of delivery at Petspawsworld@hotmail.com with:
- Your order number
- A photo clearly showing the issue
We will respond within 24–72 hours with next steps. If approved, we'll offer you a full refund or a replacement, your choice and you get to keep the item.
Eligible Issues:
- Item arrived damaged or defective
- Incorrect item received
Non-Eligible Situations
- Requests made after 14 days of delivery
- Items without photo proof of the issue
- Items purchased during final sale promotions
- Requests from customers who have previously received a refund under this policy for the same product
Refund Processing
Approved refunds are returned to your original payment method within 5–10 business days.
Questions?
Reach out anytime at Petspawsworld@hotmail.com — we're happy to help you and your furry family member!